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Life Care Services Ranked Highest in Customer Satisfaction

November 21, 2020

JD Power

It’s a Proud Time to Live at Signature Pointe

Our management company, Life Care Services®, An LCS® Company, ranked highest in customer satisfaction with independent living senior living communities two years in a row —and we have you to thank for it. This award demonstrates that residents and their families are receiving the care and service they absolutely deserve. The award for Highest in Customer Satisfaction among Independent Living Senior Living Communities encompasses six individual resident-experience factors. We’re excited to say that, not only did Life Care Services win the overall category, but it also ranked highest within each of the six factors:

  • Resident activities
  • Community staff
  • Price paid for services received
  • Resident apartment/living unit
  • Community building and grounds
  • Dining

“Life Care Services is privileged to serve nearly 40,000 seniors across the nation. We are honored to be ranked highest in customer satisfaction with independent senior living communities for two years in a row by J.D. Power,” says Joel Nelson, president and CEO of LCS, the parent company of Life Care Services. “This award represents the voice of our residents and is a testament to our commitment to serve the customer first and foremost.

Nelson notes this year’s award is especially meaningful given the unique circumstances of the pandemic. “I’d like to recognize the heroic efforts of our community staff who serve residents each and every day. Their diligence and perseverance provides residents with the best senior living experience possible,” says Nelson. Life Care Services ranked highest in independent living resident overall satisfaction with a score of 855 in the J.D. Power 2020U.S. Senior Living Satisfaction Study. The study is based on responses from 4,992 residents, or their decision-maker, living in an independent, assisted-living or memory care community within the previous three years.

What Does This Mean for our Residents?

We are deeply grateful to know that our hard work is valued, and we at Signature Pointe want to assure residents, family, friends and staff that we will continue to improve, evolve and innovate to provide the newest offerings to meet the needs of current and future residents. If you’d like to know more about the way we enrich the lives of our residents, send us a message on our contact page.

Life Care Services received the highest score among independent senior living communities in the J.D. Power 2019-2020 U.S. Senior Living Satisfaction Study of resident/family member/friend’s satisfaction with senior living communities. Visit jdpower.com/awards for more details.

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“Many thanks to the Signature Pointe nursing and therapy staff for making my second Rehab to Home stay a very pleasant experience. All my requests were responded to promptly and thoroughly. The food was good, and the menu variety was much appreciated. I can remember many of your excellent staff members by name and, as an RN myself, I can honestly say you have a very hands-on Director of Nursing.”

-Fran, Rehab to Home Patient

“Signature Pointe is an excellent community. The food is good and the rooms are comfortable and clean. Best of all, the staff is vibrant, exceptional, kind, attentive, friendly, calm—and eager to respond to your every need. I would thoroughly recommend this community to anyone. ”

-Frank, Resident

“Everyone on the Signature Pointe caregiving staff was very friendly, courteous and helpful. I was very pleased with what they do each day. The Certified Nursing Assistant (CNA) and Registered Nurse (RN), in particular, were very attentive to my dad’s needs. Both went above and beyond to help in any way they could.”

-Leah, Daughter of Rehab to Home Patient

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Whether you’re seeking an active, independent lifestyle in a spacious apartment, need a little help with daily activities, a place to recover successfully following an illness or injury, or a loved one requires personalized memory care, you’ll find the senior living services you need here, all under one roof.

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14655 Preston Rd.

Dallas, TX 75254

P: (972) 726-7575

F: (972) 726-9742

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